Customer Experience Manager
3 weeks ago
About the Role:
We are seeking an experienced Customer Care Manager to join our team on a 14-month fixed-term contract. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support.
The successful candidate will have previous experience in a similar role, excellent communication skills, and the ability to work effectively in a hybrid environment.
Key Responsibilities:
- To provide high-quality customer care and support to clients.
- To manage and resolve customer complaints and issues promptly and efficiently.
- To work collaboratively with colleagues to achieve team objectives.
Requirements:
- Previous experience as a Customer Care Manager or equivalent role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
Benefits:
- A competitive salary of £35,000 - £40,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme and life insurance.
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Customer Experience Manager
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