Head of Client Satisfaction Team
4 weeks ago
Job Description
The Head of Client Satisfaction Team will be responsible for managing a team of customer service representatives, analysing service metrics, and implementing strategies to enhance overall customer satisfaction.
Key Duties
- Set performance goals, conduct regular performance evaluations, and manage staffing needs
- Develop training programs to ensure the team is knowledgeable and effective in their roles
- Provide guidance and support to the team to ensure they are delivering exceptional service to clients
Estimated Salary: £32,000 - £35,000 per annum, depending on experience.
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