Contracts Team Supervisor

13 hours ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Contract Details:

The successful candidate will be employed on a 14-month fixed-term contract, with a competitive salary of £48,000 - £65,000 per annum, depending on experience.

Role Overview:

This exciting opportunity has arisen for a Contracts Team Supervisor to join our team on a temporary basis. As a key member of our team, you will be responsible for managing a team of Customer Care Advisors and driving efficiency through process reviews and continual improvement.

Responsibilities:
  • Manage a team of Customer Care Advisors in maintaining and developing sales of products, handling administrative and service aspects, and managing price administration.
  • Drive efficiency through leadership, process reviews, and continual improvement to achieve departmental KPIs and increase customer satisfaction, loyalty, and expectations.
  • Provide general support to the Retail Customer Care Manager and deputise for the Head of Aftercare & Contracts as required.
Requirements:
  • A proven leader with experience in customer care management.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Patient and understanding approach with strong influencing and persuasion ability.

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