Warranty Claims Specialist

4 weeks ago


Ashford, Kent, United Kingdom Lookers Full time

Job Summary

We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Lookers Mercedes-Benz of Ashford. As a Warranty Claims Specialist, you will be responsible for processing warranty claims to manufacturer standards, ensuring accurate submissions, and monitoring daily, weekly, and monthly warranty reports.

Key Responsibilities

  • Examine completed warranty repair orders
  • Prepare claim forms and supporting material
  • Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork
  • Review warranty reporting systems with the line manager to identify improvements and administer warranty policy in the best interests of Mercedes-Benz of Ashford, the manufacturer, and the customer
  • Input the manufacturer's warranty payments, return of warranty parts to the manufacturer, and reconciliation of warranty schedules
  • Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

Requirements

The ideal candidate will be highly organized, have excellent communication skills, and be able to build and develop relationships with customers, colleagues, and manufacturers. Previous experience as a Warranty Claims Specialist and experience on systems is essential.

About Lookers

Lookers is a leading motor vehicle retailer representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across the UK and Ireland. We offer a competitive benefit package, including enhanced holidays, eligibility to join our car scheme, critical illness cover, and more.



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