Warranty Claims Specialist
4 weeks ago
Overview
Mercedes-Benz of Ashford - MATERNITY COVER
Monday to Friday 08:30-17:00
We are seeking a highly organized Warranty Claims Specialist to join our team at Lookers Mercedes-Benz of Ashford. As a Warranty Claims Specialist, you will be responsible for processing warranty claims to manufacturer standards, ensuring accurate submissions of warranty and goodwill claims on a daily basis, and monitoring daily, weekly, and monthly warranty reports.
As a key member of our team, you will report to Lee Hamilton, who will guide you with their expertise and experience to allow you to be successful in your role, while developing your skill set with the wider team to establish a strong career within the automotive industry.
Responsibilities
- Examine completed warranty repair orders
- Prepare claim forms and supporting material
- Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Mercedes-Benz of Brighton, manufacturer, and customer
- Inputting the manufacturer's warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
- Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
Qualifications
The ideal candidate will be highly organized and have the ability to build and develop relationships with customers, colleagues, and manufacturers. You'll be self-motivated with a friendly yet professional manner, ambitious and enthusiastic, and can work well under pressure to meet deadlines with diligence and accuracy.
Having previous experience as a Warranty Claims Specialist and experience on SYSTEMS is essential/desirable.
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognize the hard work, flexibility, and commitment of our people so we offer an industry-leading benefit package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health – free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity, and adoption leave
- For some roles a company car and additional earning potential through commission or bonus
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving license check.
Please note: We will close vacancies once the required quality or number of applications has been received.
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