Customer Retentions Specialist

6 months ago

Ashford, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Retentions Specialist**

**Competitive Salary (dependant on experience)**
**Full Time position**
**Permanent Contract**
**Location: Ashford**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency.

**About the role**:
To support the delivery of the Agency’s strategy to maximise customer retention by effectively promoting the benefits of insuring with NFU Mutual and the Ashford, Tenterden & Whitfield agency in particular.
- To handle all cancellation requests, seeking to retain the customer and where this is not possible obtain their consent to quote in the future.
- Review covers and proactively contact customers to confirm renewals, address objections and secure renewal.
- Obtain and maintain full suite of NFU Mutuals product licences.
- Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
- Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
- Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.
- Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, NFU Mutual compliance and other procedures and local Agency policies and processes.
- Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

**About you**:
**Essential**:

- Proven track record in delivering excellent customer service
- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Focus on continuous improvement, able to use own initiative
- Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence
- Desire to be the best, openness to personal development, learning new skills

**Desirable**:

- Knowledge of insurance
- Experience in a retention role
- Experience in regulated environment
- Knowledge of NFU Mutual products
- Connection to farming / rural sector
- Own transport & full UK driving licence

**Our commitment to you**:
At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year plan and potential to complete CII qualifications.

**Benefits**
- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all our offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

  • Customer Communications and Retention Executive

    6 months ago

    Ashford, United Kingdom Saga Full time

    Job Introduction **Customer Communication & Retention Executive** **Salary - £26,000 - £28,000 dependent on experience** **Permanent** **Hybrid - Home & Hub (London or Kent)** As a Customer Communication and Retention Executive, you will help deliver the best possible customer experience for our Insurance customers. You’ll have active involvement in...

  • Custom Clearance Specialist

    1 day ago

    Ashford, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    We are seeking a reliable and ambitious Custom Clearance Specialist to join our client's flourishing team in Folkestone, Kent.The successful candidate will have a strong understanding of customs regulations and procedures, including verifying data such as CPC codes, commodity codes, import/export licensing, and EORI numbers.As a Logistics Coordinator...

  • Customer Service Specialist

    20 hours ago

    Ashford, Kent, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a dedicated and enthusiastic Customer Service Specialist to join our team at Asda Stores Ltd. As a key member of our store team, you will play a vital role in ensuring our customers receive an exceptional shopping experience.Key ResponsibilitiesTo provide excellent customer service, responding to queries and resolving issues...

  • Customer Service Advisor

    6 months ago

    Ashford, United Kingdom Tapp Recruit Full time

    **Our client is looking for an exceptional Customer Service Advisor for their Dealership based in Ashford** **The role of the Service Advisor is to**: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and...

  • Customer Insights Specialist

    4 days ago

    Ashford, Kent, United Kingdom Saga Plc Full time

    At Saga Plc, we are committed to delivering exceptional experiences for our customers. We are seeking a highly skilled Customer Insights Specialist to join our team and contribute to this mission.About the Role:The ideal candidate will have 3+ years of experience in market research, insights, or data analysis, with excellent data analysis skills and the...

  • Retail Customer Service Specialist

    2 months ago

    Ashford, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations. You will be responsible for greeting and assisting customers, providing product knowledge and advice, and operating the cash register.Key Responsibilities:Greet and assist customers with product...

  • Telesales and Customer Support Specialist

    5 days ago

    Ashford, Kent, United Kingdom CV-Library Full time

    In this exciting role as a Telesales and Customer Support Specialist, you will play a critical part in promoting the company's products and services to both existing and potential customers. Your primary responsibility will be to provide exceptional customer service, handle customer inquiries and resolve issues efficiently, and maintain detailed records of...

  • Customer / Sales Consultant - Managed Office / Ashford

    3 weeks ago

    Ashford, United Kingdom The Workplace Consultancy Full time

    My client provides business flexspace solutions who are looking for a Client Services Manager to join their team. The successful candidate will play an integral role promoting our office space in the property community. This is a key role in enhancing sales and ultimate financial performance of the centre. Reporting to the Directorship, the candidate will...

  • Key Account Growth Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom CV-Library Full time

    **Job Title: Key Account Growth Specialist**We are looking for a skilled and ambitious Key Account Growth Specialist to join our team at HR GO Recruitment. As a Key Account Growth Specialist, you will be responsible for identifying new business opportunities and developing strategies to grow existing client relationships.**Key Responsibilities:**Upsell and...

  • Customer / Sales Consultant - Managed Office / Ashford

    1 month ago

    Ashford, United Kingdom CV-Library Full time

    My client provides business flexspace solutions who are looking for a Client Services Manager to join their team. The successful candidate will play an integral role promoting our office space in the property community. This is a key role in enhancing sales and ultimate financial performance of the centre. Reporting to the Directorship, the candidate will...

  • Customer / Sales Consultant - Managed Office / Ashford

    4 weeks ago

    Ashford, United Kingdom The Workplace Consultancy Full time

    My client provides business flexspace solutions who are looking for a Client Services Manager to join their team.The successful candidate will play an integral role promoting our office space in the property community. This is a key role in enhancing sales and ultimate financial performance of the centre.Reporting to the Directorship, the candidate will...

  • Blinds Sales Representative

    4 weeks ago

    Ashford, Kent, United Kingdom Specialist Blinds Full time

    Unlock Your Sales PotentialWe are seeking a highly motivated Sales Development Representative to join our team at Specialist Blinds. As a key member of our sales department, you will play a vital role in driving business growth and exceeding sales targets.Our company has been a leader in modern blind technology for over 25 years, providing innovative shading...

  • Customer Insights Executive

    6 months ago

    Ashford, United Kingdom Sysco GB Full time

    We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB. As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management,...

  • Sales and Customer Experience Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom New Appointments Group Full time

    Job SummaryWe are seeking a highly motivated Sales and Customer Experience Specialist to join our team in Ashford, Kent.About the RoleThis is an exciting opportunity to work in a sales-focused role, delivering exceptional customer experiences and building strong relationships with architects, interior designers, and blind manufacturers.You will be based in...

  • Business Growth Specialist

    5 hours ago

    Ashford, Kent, United Kingdom Brave Human Capital Group Full time £23,500

    Transforming Insurance Opportunities into ResultsWe are recruiting a highly motivated Telesales Executive to spearhead our small commercial sales efforts. As a core member of our business development team, you will leverage your persuasive skills to convert leads into successful client engagements and contribute significantly to driving revenue growth. This...

  • Customer Support Specialist

    3 months ago

    Ashford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Ashford, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service Specialist

    3 months ago

    Ashford, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Ashford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection, provide...

  • Customer Service Advisor

    4 weeks ago

    Ashford, United Kingdom CV-Library Full time

    Customer Service Advisor South Kent £18,000 - £33,000 DOE Permanent full time role Pearson Whiffin are recruiting for a Customer Service Advisor to join our client, an established insurance firm. Our client is open to taking on an Apprentice, Customer Service Advisor or a Customer Service Supervisor; this will be dependent upon...

  • Customer Experience Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Costa Coffee Full time

    About Costa CoffeeWe are a leading coffee brand in the UK, dedicated to delivering great experiences for our customers. Our team is passionate about coffee and committed to excellence.Job SummaryWe are seeking a skilled Barista to join our team at our office-based store. As a Barista, you will be responsible for crafting great coffee, serving customers, and...

  • Customs Compliance Officer

    1 month ago

    Ashford, Kent, United Kingdom Border Force - Home Office Full time

    Secure Global Trade with UsAt the Border Force - Home Office, we're seeking an experienced Customs Compliance Officer to play a pivotal role in safeguarding the nation's borders. As an International Trade Specialist, you'll be responsible for ensuring the safe and legal movement of goods in and out of the country, investigating imports and exports, enforcing...