Customer Insights Specialist

4 days ago


Ashford, Kent, United Kingdom Saga Plc Full time

At Saga Plc, we are committed to delivering exceptional experiences for our customers. We are seeking a highly skilled Customer Insights Specialist to join our team and contribute to this mission.

About the Role:

The ideal candidate will have 3+ years of experience in market research, insights, or data analysis, with excellent data analysis skills and the ability to work with big data sets. They will be able to distil key 'actionable' insights and communicate them effectively to stakeholders across the business.

Key Responsibilities:
  1. CX DATA ANALYSIS & INSIGHTS: Conduct regular analysis of CX data from our VoC programme, updating key deliverables on current trends and developing actionable insights & recommendations at core customer journey touchpoints.
  2. 360 INSIGHTS: Supplement Customer Feedback analysis with internal operational & behavioural data to amplify value, linking to commercials where possible.
  3. EXTERNAL LENS: Leverage external sources/data (e.g. benchmarking/ social media/ review site feedback) to supplement internal insights & recommendations.
  4. STAKEHOLDER ENGAGEMENT & COMMUNICATION: Build strong partnerships across Product, Marketing and Operations teams to ensure data-driven decisions are understood, acted upon and well-integrated into strategic planning.

We offer a competitive salary of £32,500 per annum, plus a range of benefits including 25 days holiday + bank holidays, option to purchase additional leave up to 5 extra days, pension scheme matched up to 10%, life assurance policy on joining us, wellbeing programme, colleague discounts, income protection, and access to Saga Academy, our bespoke learning platform.



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