Truck Service Coordinator

4 weeks ago


Ashford, Kent, United Kingdom Interpersonnel UK Limited Full time

About Us

Haynes Bros. Ltd is a leading provider of truck sales, maintenance, and service for the Iveco franchise. We pride ourselves on delivering high-quality service to our clients, ensuring their vehicles remain in optimal condition.

Role Overview

We are seeking an experienced Service Administrator to prepare retail and warranty invoices and to submit and manage warranty claims. The ideal candidate will have a proven track record of managing and processing warranty claims, ensuring compliance with Iveco requirements.

Key Responsibilities

• Managing and processing warranty claims
• Ensuring claims are compliant with Iveco requirements
• Maintaining accurate service records
• Liaising between technicians, manufacturer, and customers to ensure the smooth processing of claims
• Addressing customer enquiries in a professional and timely manner
• Utilising dealership management software to submit and manage claims
• Ensuring maximum recovery of warranty costs

Requirements

• Proven experience as a service administrator or in a similar role
• An understanding of vehicle systems and warranties, particularly for commercial vehicles (desirable)
• Attention to detail to accurately review claims, technical data, and documentation
• Effective communication skills
• IT proficiency and ability to use workshop management software and systems, with training
• Organisational skills to track multiple claims and ensure they are processed on time



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