ICT Service Delivery Professional

1 week ago


Northallerton, North Yorkshire, United Kingdom Austin Fraser Full time

We are currently seeking an experienced ICT Service Delivery Professional to join our team at Austin Fraser. In this role, you will be responsible for delivering high-quality ICT services to our clients, including technical support and maintenance of ICT equipment, infrastructure, and applications.

As an ICT Service Delivery Professional, you will be working within the law enforcement sector, providing technical assistance and support to our clients via phone, email, or in-person.

The ideal candidate will have a proven background in a service desk function, with experience in a busy multidisciplinary ICT service.

Key responsibilities will include:

  • Providing technical support and guidance to customers;
  • Evaluating and escalating complex technical issues to specialist teams;
  • Collaborating with colleagues to identify and implement process improvements;

You will be required to work on-site in Northallerton and must have a strong understanding of ITIL principles and practices.

We offer a competitive salary of £32,000 - £40,000 per annum, depending on experience.



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