Service Desk Analyst for Northallerton

2 weeks ago


Northallerton, North Yorkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

Join our team at Summer-Browning Associates Limited in Northallerton as a Service Desk Analyst and take on a challenging role that requires technical expertise and excellent communication skills. As a key member of our Service Desk, you will be responsible for providing technical support and assistance to our clients.

About the Job: You will work closely with our clients to understand their needs and provide timely and effective solutions to technical issues related to ICT equipment, infrastructure, and applications. Your responsibilities will include evaluating and resolving technical issues, collaborating with colleagues, and ensuring seamless service delivery.

Responsibilities and Requirements:

  • Provide technical support via phone, in person, and self-service
  • Evaluate and resolve technical issues promptly
  • Collaborate with colleagues to ensure seamless service delivery
  • Proven technical expertise in ICT systems and software
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team

Benefits:

  • An estimated salary of £28,000 - £35,000 per annum
  • The opportunity to work in a dynamic and supportive environment
  • Ongoing training and professional development opportunities


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