ICT Technical Support Specialist

5 days ago


Northallerton, North Yorkshire, United Kingdom Austin Fraser Full time

We are seeking an experienced ICT Technical Support Specialist to join our team at Austin Fraser, working within the law enforcement sector. Based on-site in Northallerton, this role requires strong technical skills and excellent communication abilities.

As a Service Desk Analyst, you will provide technical support, respond to enquiries, evaluate, and resolve issues related to ICT equipment, infrastructure, and applications via phone, in person, and self-service. Our ideal candidate will have a proven background in a busy multidisciplinary ICT service environment.

Key requirements include:

  • A minimum of 2 years' experience in an ICT service desk function
  • ITIL Foundation Qualifications (desirable)
  • Familiarity with public sector environments, including procurement processes and experience working in an emergency service setting (desirable)

The salary range for this position is £25,000 - £35,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and possess a solid understanding of ICT systems, we encourage you to apply.



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