ICT Technical Support Specialist
5 days ago
We are seeking an experienced ICT Technical Support Specialist to join our team at Austin Fraser, working within the law enforcement sector. Based on-site in Northallerton, this role requires strong technical skills and excellent communication abilities.
As a Service Desk Analyst, you will provide technical support, respond to enquiries, evaluate, and resolve issues related to ICT equipment, infrastructure, and applications via phone, in person, and self-service. Our ideal candidate will have a proven background in a busy multidisciplinary ICT service environment.
Key requirements include:
- A minimum of 2 years' experience in an ICT service desk function
- ITIL Foundation Qualifications (desirable)
- Familiarity with public sector environments, including procurement processes and experience working in an emergency service setting (desirable)
The salary range for this position is £25,000 - £35,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and possess a solid understanding of ICT systems, we encourage you to apply.
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