ICT Service Delivery Expert

2 days ago


Northallerton, North Yorkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time
Service Desk Analyst (Law Enforcement Sector)

We are seeking a skilled ICT professional to provide technical support and resolve issues related to equipment, infrastructure, and applications within the law enforcement sector.

About the Role

This is an exciting opportunity for a motivated individual with a proven background in technical analysis. As a Helpdesk Analyst, you will work closely with various stakeholders to evaluate and resolve technical issues via phone, in-person, and self-service.

Key Responsibilities:
  • Providing technical support and resolving issues related to ICT equipment, infrastructure, and applications.
  • Evaluating and resolving technical issues via phone, in-person, and self-service.
Requirements:
  • Proven technical analysis background.
  • Experience working in an ICT service desk function within a busy multidisciplined ICT service.
  • ITIL Foundation Qualifications (desired).
  • Experience in public sector procurement and ideally in an emergency service (desired).
Salary

$60,000 - $80,000 per annum, depending on experience.

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Note: Salary may vary based on experience and qualifications.



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