ICT Support Specialist

4 days ago


Northallerton, North Yorkshire, United Kingdom Broadacres Housing Association Full time
Job Summary

We are seeking an experienced ICT Support Specialist to join our innovative team in Northallerton. As a key member of our ICT department, you will play a crucial role in maintaining and supporting our IT applications, ensuring seamless operation and high-quality service delivery.

About the Role

This exciting opportunity involves collaborating with internal teams and third-party suppliers to oversee the deployment and support of applications and cloud-based services. You will work closely with our ICT helpdesk/service desk systems to resolve user issues and provide exceptional support.

Key Responsibilities
  1. Office 365 and Power Platform: Utilize Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organization.
  2. CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.
  3. Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.
  4. Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
  5. Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS).
  6. Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
  7. GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
  8. Data Migration: Oversee and support data migrations from on-premises to cloud environments.
  9. SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
  10. Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.
Requirements
  1. Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
  2. Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
  3. Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
  4. Project Management: Experience in managing projects and leading meetings with customers and suppliers.
What We Offer
  1. Competitive Salary: £37,358 per annum, reflective of your experience and skills.
  2. Professional Development: Opportunities for continuous learning, training, and career growth.
  3. Agile Working: Flexible working arrangements to support your work-life balance.
  4. Comprehensive Benefits: A range of benefits to support your wellbeing and personal development.


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