Technical Support Specialist

18 hours ago


Northallerton, North Yorkshire, United Kingdom Essential Employment Full time

Company Overview: Essential Employment is a leading provider of temporary and permanent staffing solutions.

Salary: £15.08 per hour

Job Description: As a Technical Support Specialist, you will be responsible for providing technical support to clients via phone, in person, and self-service. Your primary goal will be to evaluate and resolve ICT-related issues efficiently.

Key Responsibilities:

  • Respond to and raise ICT service management cases, ensuring compliance with service level agreements and quality standards.
  • Support the Service Delivery strategy and roadmap.
  • Engage with stakeholders, providing feedback to ensure service desk activities meet business needs.
  • Identify and promote opportunities for innovation and improvement in service transition lifecycle.
  • Support incident management and request fulfilment to meet performance standards.
  • Maintain open communication with the Service Support Manager regarding all service operation activities.
  • Contribute to the development and implementation of service support processes and compliance.


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