Technical Support Specialist
5 days ago
Adecco UK LTD is seeking a highly skilled Technical Support Specialist to join their team as an ICT Service Desk Analyst. This temporary role, potentially leading to a permanent position, requires expertise in incident management and service request support.
Key Responsibilities:
- Respond to technical queries, evaluate, and resolve issues related to ICT equipment, infrastructure, and applications via phone, in-person, or self-service.
- Raise and categorize ICT service management cases according to service level agreements and report data to ensure quality content for the wider ICT organization.
- As part of the Service Support Team, contribute to the Service Delivery strategy and roadmap, supporting strategies of the OPFCC, NYP, NYFRS, and Enable NY.
- Engage effectively with stakeholders across the organization, providing feedback to line management to ensure service desk activities meet current and future business needs.
- Participate in activities supporting incident management and request fulfillment across the department to time and performance quality standards.
Requirements:
- Demonstrate higher education level in a relevant discipline or equivalent experience working in an ICT service desk function within a busy multidisciplined ICT service.
- Show knowledge of incident and request fulfillment processes with attention to detail.
- Prove problem-solving skills and analytical capabilities in a highly technical customer-focused service environment.
- Exhibit effective communication skills, forming strong relationships at all levels and confidence to challenge internal stakeholders on service support matters.
Salary: £35,000 - £45,000 per annum, depending on qualifications and experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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