ICT Service Desk Analyst Position
5 days ago
We are recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This 6-month temporary role has the potential to become permanent for the right candidate.
Responsibilities:
- Provide technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure, and applications.
- Responsible for responding and raising ICT service management cases categorizing against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
- Support effective engagement with stakeholders across the organisation, providing feedback to line management to ensure the service desk activities meet current and future business needs.
- Contribute to the development and implementation of service support processes and compliance requirements.
- Support line management when consulting with clients with respect to all service support activities.
Requirements:
- Educated to higher education level in a relevant discipline or demonstrate equivalent experience in an ICT service desk function.
- Knowledge of incident and request fulfilment processes with good attention to detail.
- Problem-solving skills with analytical capabilities in a highly technical customer-focused service environment.
- Effective communication skills to form strong relationships at all levels.
Estimated salary: £38,000 - £48,000 per year. Please note: Due to police vetting criteria, you must have continuously resided within the UK for at least 5 years at the time of application.
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