Service Delivery Expert for Windows and Office

6 days ago


Northallerton, North Yorkshire, United Kingdom Adecco UK LTD Full time

Adecco UK LTD is hiring a highly skilled ICT Service Desk Analyst to join their team. As a Service Desk Analyst, you will be an integral part of the Service Delivery team, providing response to managing incidents and service requests supporting the ICT technology strategy and road map.

Key Responsibilities:

  • Manage incidents and service requests efficiently, following the ICT technology strategy and road map.
  • Collaborate with the wider ICT Team to deliver high-quality service support.
  • Ensure all Service Delivery components of the service catalogue align with key performance indicators and EnableNY processes and policies.
  • Support projects and commissioned work as directed by line management, including fieldwork and out-of-hours working.

Requirements:

  • Demonstrate expertise in incident and request fulfillment processes with a focus on quality content.
  • Proven analytical skills in a highly technical customer-focused service environment.
  • Excellent communication skills to form strong relationships at all levels.
  • Demonstrable problem-solving skills with attention to detail.

Annual Salary: £42,000 - £52,000, dependent on qualifications and experience.



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