Helpdesk Analyst and Problem Solver

2 days ago


Northallerton, North Yorkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time
Licensed ICT Professional Wanted

We are seeking an accomplished ICT professional to deliver exceptional technical support and solve intricate problems in the law enforcement sector.

About the Position

This is a rare opportunity for an experienced individual to leverage their technical expertise as a Helpdesk Analyst. You will work closely with diverse stakeholders to identify and resolve technical issues via phone, in-person, and self-service.

Main Responsibilities:
  • Resolving technical issues related to ICT equipment, infrastructure, and applications.
  • Cooperating with stakeholders to evaluate and resolve technical issues.
Requirements:
  • Substantial experience in technical analysis and problem-solving.
  • Familiarity with IT service management and public sector procurement practices.
  • Desirable: ITIL Foundation certification and experience in emergency services.
Annual Salary:

$60,000 - $80,000, contingent upon experience.



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