Residential Department Head

2 weeks ago

Northallerton, North Yorkshire, United Kingdom Broadacres Housing Association Limited Full time
About the Role

We are seeking an experienced and skilled Residential Manager to lead our dynamic empty homes team at Broadacres Housing Association Limited.

As a key member of our management team, you will provide leadership and strategic direction to ensure empty homes are refurbished to high standards and ready for our customers in a timely manner.

You will be responsible for managing and monitoring all elements of empty homes performance, ensuring all regulatory and legislative responsibilities are achieved, and that the properties meet the Broadacres standard.

Key Responsibilities
  1. Strategic Management: Have oversight and leadership of the entire empty home service area to ensure the teams are delivering a high-quality value for money service in line with KPIs.
  2. Team Leadership: Coach, motivate, and manage teams to ensure all empty homes work is planned effectively and timely. Support a team of site managers to support high performance, conduct reviews, and manage capability, conduct, and absence.
  3. Enhancing Performance: Review performance data and other operational data to identify areas for enhancing performance and leading change to improve service delivery.
  4. Budget Management: Proactive management of budgets to ensure value for money.
  5. Compliance: Ensure that all elements of work are fully compliant with H&S requirements, internal processes, and legislative requirements.
Desirable Qualifications and Experience
  1. Inspirational Leader: Demonstrable experience of leading a team in a property services, maintenance, or development environment. Social housing experience would be an advantage.
  2. Data Analyst: Strong data analysis skills to interpret data from multiple sources, derive results, and deliver on recommendations.
  3. Knowledgeable on Property Maintenance: Sound understanding of best practices and H&S legislation.
  4. Excellent Communicator: Strong writing and verbal communication skills, with the ability to interpret data and present to a variety of audiences.
  5. Budget Management: Experience of managing budgets and ensuring services are delivering on value for money.
  6. Organisational Skills: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead staff.
  7. Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.

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