Technical Support Specialist

6 days ago


Northallerton, United Kingdom Pardoe Wray Full time
Pardoe Wray

Estimated Salary: £28,000 - £38,000 per annum

About the Role:

This role involves providing first-line technical support to clients through the helpdesk system. As an IT Support Technician at Pardoe Wray, you will be responsible for resolving technical issues related to hardware, software, and network problems efficiently and professionally.

Key Responsibilities:
  • Serve as the initial point of contact for clients seeking technical assistance.
  • Provide first-line support through the helpdesk system, addressing and resolving technical issues in a timely manner.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Assist with the setup, configuration, and maintenance of IT equipment and systems.
  • Log and track support requests, ensuring timely updates and communication with clients.
Requirements:

To succeed in this role, you should have excellent analytical and problem-solving skills, as well as the ability to diagnose and resolve technical issues efficiently and effectively. Strong knowledge and experience in troubleshooting hardware, software, and network issues are also essential.



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