Technical Support Specialist

3 weeks ago


Northallerton, North Yorkshire, United Kingdom Pardoe Wray Full time

Pardoe Wray IT Support Technician Job Description

The IT Support Technician role at Pardoe Wray involves providing technical assistance to clients through the helpdesk system. The successful candidate will be responsible for resolving technical issues related to hardware, software, and network problems, as well as maintaining and configuring IT equipment and systems.

Key Responsibilities:

  • Provide first-line support to clients through the helpdesk system.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Assist with the setup, configuration, and maintenance of IT equipment and systems.
  • Log and track support requests to ensure timely updates and communication with clients.
  • Escalate complex issues to higher-level support teams as needed.

Qualifications and Skills:

  • Proficiency with helpdesk systems and support ticket tracking.
  • Excellent analytical and problem-solving skills.
  • Ability to diagnose and resolve technical issues efficiently and effectively.
  • Ability to explain technical concepts clearly to non-technical clients.

About Pardoe Wray:

Pardoe Wray is a dynamic company that values innovation and customer satisfaction. We are committed to providing our clients with exceptional technical support and maintenance services.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team of professionals.
  • Professional development and training opportunities.


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