Service Desk Support Specialist
1 month ago
We are seeking a skilled Service Desk Analyst to join our team at DataCareers. As a key member of our support team, you will play a vital role in providing technical assistance to our clients.
Key Responsibilities:
- Provide expert technical support for a wide range of ICT applications, infrastructure, and equipment.
- Collaborate with the Service Desk team to manage incidents and fulfill requests, ensuring prompt issue resolution.
- Act as a specialist in resolving complex technical issues, offering expertise to ensure smooth operations across the organization.
- Contribute to the wider ICT department by identifying opportunities for improvements and efficiencies.
- Take ownership of problems, driving them through to resolution to minimize disruption to front-line services.
Requirements:
- Experience in providing application support and resolving technical issues related to ICT systems.
- Strong communication skills, with the ability to work effectively within a team and liaise with various stakeholders.
- Experience in incident management and request fulfillment, with a focus on customer service.
- A proactive attitude towards problem-solving, with the ability to take ownership of issues and see them through to completion.
- ITIL Foundation certification is desirable but not essential.
About the Role:
This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality support services. If you are a motivated and experienced Service Desk Analyst looking for a new challenge, we would love to hear from you.
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