Service Desk Operations Lead

1 week ago


Bristol, Bristol, United Kingdom Torchbox Full time
About the Role

We are looking for a skilled Service Desk Coordinator to work closely with team members and clients to ensure seamless service delivery. You will be responsible for logging, prioritising, and coordinating responses to incidents to ensure timely resolution and exceptional service.

The ideal candidate will have basic technical knowledge of systems like CMS platforms or web applications, with a willingness to learn more advanced tools as needed. They will also have experience troubleshooting and resolving first-line issues, escalating more complex cases to second-line support or specialist teams while keeping clients informed throughout the process.



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