IT Service Desk Technician
22 hours ago
As an IT Service Desk Technician at Ultimate Finance, you will be responsible for providing first and second line technical support to our growing team. This will involve answering support queries via phone, Teams and email, and logging issues in Jira Service Desk.
You will work as part of a team providing efficient IT services and excellent standards of support throughout the organisation. Your duties will include monitoring helpdesk tickets in Jira Service Desk, responding in line with company SLA's, and supporting users and common equipment both remotely and within an office environment.
Key Responsibilities:- Provide first and second line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
- Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
- Support users and common equipment both remotely and within an office environment as part of our hybrid working approach
The successful candidate will have a good understanding of general IT service offerings, secure PC build and configuration capabilities, and general ITIL knowledge. They will also possess excellent customer-facing experience and communication skills.
We offer a competitive salary of approximately £30,000 - £33,000 per annum, depending on experience, plus benefits including a pension scheme and generous holiday entitlement.
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