Service Desk Analyst

1 day ago


Bristol, Bristol, United Kingdom Austin Fraser Full time
Austin Fraser is currently seeking a highly skilled Service Desk Analyst to join our team in Bristol. As part of this role, you will be responsible for providing technical assistance and support for a range of IT systems, including Windows 10/11, Service Now, and law firm applications. Your expertise in ITIL, Service Now, and law firm applications such as iManage will be essential in ensuring that all tickets are resolved efficiently and effectively.

This role offers an exciting opportunity to work in a fast-paced team environment, with a competitive salary and potential for extension. If you are a motivated and experienced IT professional looking to take your career to the next level, we would love to hear from you.

Key Responsibilities:
  • Triage and resolve IT service desk tickets
  • Provide technical support for Windows 10/11, Service Now, and law firm applications
  • Implement ITIL practices and manage incident resolution
  • Administer Microsoft Office applications (M365)
  • Active Directory experience and Multi Factor Authentication (MFA) skills required


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