Senior Help Desk Technician

2 days ago


Bristol, Bristol, United Kingdom Unite Foundation Full time

We're looking for an experienced Senior IT Service Desk Analyst to join our team at Unite Students. The ideal candidate will have advanced technical expertise and excellent customer service skills, with a focus on delivering high-quality service and driving process improvements.

Key Responsibilities:

  • Maintain high levels of service that consistently put customers' needs first, ensuring clear communication and resolution.
  • Prioritise and manage incidents, service requests, and project work to meet SLAs and business needs.
  • Serve as the primary IT contact for cross-functional teams, aligning service with their needs.
  • Represent the IT Service Desk in meetings and decision-making, supporting leadership when required.
  • Collaborate on process improvements and support service desk projects to enhance efficiency and service quality.

We offer a competitive salary: £43,000 - £51,000 per annum, depending on experience, plus a discretionary annual bonus, 25 days' paid holiday, and various benefits to support your health and wellbeing.


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