Tech Help Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Workonblockchain Full time

About the Role:

The successful candidate will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification and assist in remote monitoring, IT training, and workshops for employees, and vendor communication.

The job is a full-time apprenticeship with a salary of £15,000 per year, based in Bristol City Centre.

Your Responsibilities:

  1. Work closely with the external IT support company and the team
  2. Learn and apply IT skills to support the team and implement new projects
  3. Troubleshoot technical issues and assist with IT setup and configuration
  4. Manage user accounts, perform basic network support, and assist with cybersecurity
  5. Provide remote assistance, contribute to documentation and knowledge base, and assist with software updates and patch management
  6. Manage IT inventory, assist with system administration, audiovisual support, and IT asset management
  7. Assist in workshops for employees and vendor communication
  8. Follow compliance and data protection guidelines and provide help desk support


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