Technical Help Desk Professional

2 weeks ago


Bristol, Bristol, United Kingdom Ascend Consulting Full time
Ascend Consulting: Seeking a Skilled 2nd Line IT Support Technician

Ascend Consulting, a reputable Managed Services Provider, is looking for a skilled 2nd Line IT Support Technician to join their team in Bristol. As part of this role, you will provide technical assistance to clients, troubleshoot issues, and ensure the smooth operation of our client's IT systems.

About the Job:
This position requires a self-motivated and organized individual with a minimum of one year of experience in a similar role. The ideal candidate will possess excellent communication skills, Windows 10 knowledge, and experience with Active Directory & Group Policy administration. Familiarity with IP networking & telephony, DNS, DHCP, Server, network, and desktop hardware is also essential.

Responsibilities:
* Respond to technical requests from clients
* Troubleshoot and resolve issues efficiently
* Collaborate with the team to achieve company objectives
* Stay up-to-date with industry trends and best practices

Benefits:
* Competitive annual salary of £32,000
* Opportunity to work with state-of-the-art technologies
* Collaborative and supportive work environment



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