Technical Support Professional

5 days ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Cybersecurity Training Expertise

We are seeking an experienced Cybersecurity Training Expert to join our team as a Technical Support Professional. In this role, you will be responsible for providing expert support and guidance to customers using our platform, helping them navigate our tools and features, and collaborating with our product and engineering teams to resolve complex issues.

About the Role

As a Technical Support Professional, you will be responsible for delivering exceptional customer experiences through timely and effective support, developing and maintaining comprehensive knowledge of our platform, and collaborating with cross-functional teams to provide seamless support experiences.

Your Responsibilities

  • Provide expert support and guidance to customers using our platform.
  • Help customers navigate our tools and features, ensuring seamless integration.
  • Maintain comprehensive knowledge of our platform to diagnose software issues and collaborate with our product and engineering teams to resolve complex problems.
  • Work closely with cross-functional teams to provide exceptional customer experiences.
  • Communicate effectively with customers to ensure smooth resolution of support tickets.

The Ideal Candidate

  • Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
  • Possess technical aptitude or familiarity with software concepts.
  • Experience in a help-desk environment would be an asset.

Our Benefits

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, as well as flexible work arrangements, including remote work options, and ongoing career development opportunities.



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