Technical Support Professional

1 month ago


Bristol, Bristol, United Kingdom Osborne Clarke Full time
About the Role

The IT Service Desk Engineer role is an exciting opportunity to join our dynamic IT team at Osborne Clarke. As a key member of the team, you will play a vital role in providing exceptional customer service and technical support to our employees.

Main Responsibilities:
  1. Incident Management: Manage and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
  2. Service Desk Operations: Provide first-line technical support to employees, responding to emails, phone calls, and remote access requests.
  3. Collaboration and Communication: Work closely with other IT teams and stakeholders to ensure seamless delivery of services and effective communication of technical information.
Essential Requirements:
  • Microsoft Environment: Proven experience working in a Microsoft environment, with a strong understanding of Windows 10, MS Azure, Active Directory, and Microsoft Office suite/365.
  • Technical Skills: Skilled in using workflows and helpdesk business service tools, including incident/case management systems.
  • Problem-Solving Ability: Excellent problem-solving skills, with the ability to think critically and creatively to provide effective solutions.
Working at Osborne Clarke:

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow. We offer a competitive salary of £35,000 - £45,000 per annum, plus generous benefits and opportunities for career growth and development.



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