Help Desk Support Professional

17 hours ago


Bristol, Bristol, United Kingdom Austin Fraser Full time
Austin Fraser Service Desk Position

We are currently recruiting for a Service Desk Support Professional to join our team at Austin Fraser. In this role, you will be responsible for providing high-quality IT support services to our clients.

The ideal candidate will have strong experience with ITIL, Service Now, and iManage, as well as recent IT Service Desk experience within the legal sector. They should also possess excellent communication and problem-solving skills.

Responsibilities and Requirements
  • Triage and resolve service desk tickets efficiently.
  • Implement ITIL practices and provide support for various software applications.
  • Work collaboratively with the IT support team to deliver exceptional customer service.

Estimated salary: £35,000 - £45,000 per annum, depending on experience and location.



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