IT Support Professional

2 days ago


Bristol, Bristol, United Kingdom CV-Library Full time

Job Title: Technical Service Desk Analyst

Contract Type: 3-month Contract

We are seeking an experienced IT Support Professional to provide technical assistance for a temporary period. This role will involve handling service desk issues via telephone or email, focusing on ITIL, Service Now, and iManage platforms.

As a Technical Service Desk Analyst, you will be responsible for triaging and resolving tickets, both non-law firm specific and law firm specific. The ideal candidate will have strong experience with ITIL, Service Now, and law firm applications such as iManage.

Key Responsibilities:
  1. Providing IT support within the legal sector, utilizing recent IT service desk experience
  2. Managing service desk analyst tasks, leveraging previous experience in a similar role
  3. Administrating Windows 10/11 and supporting Microsoft Office applications (M365)
  4. Utilizing Service Now experience to manage tickets efficiently
  5. Supporting law firm applications like iManage
  6. Implementing ITIL practices to enhance service delivery
  7. Active Directory experience and Multi Factor Authentication (MFA) skills
  8. Diagnosing and resolving technical issues effectively
  9. Proficiency in using ITSM ticket management systems, specifically Service Now

The successful candidate will be required to work onsite in Bristol. This is an excellent opportunity for the right candidate to join the organization initially on a 3-month contract, with potential for extension.

Requirements:

  • Recent IT service desk experience within the legal sector
  • Previous experience working in a legal service desk analyst role
  • Strong knowledge of ITIL, Service Now, and law firm applications

Salary: £40,000 - £45,000 per annum



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