IT Support Professional

4 days ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time
About the Role

We are looking for a Technical Support Analyst to join our team at One Big Circle Ltd. In this role, you will provide technical support to customers, diagnose software application issues, and work with our engineering and product teams to resolve technical tasks. The successful candidate will have strong communication skills, experience providing user support, and a keen interest in information technology.

The ideal candidate will have previous experience within a service desk, help desk, or technical support role and be familiar with MS Office/Google GSuite productivity software. An interest in the rail sector would be advantageous, but not essential.

Key Responsibilities

This role involves:

• Providing technical support to customers via various communication channels

• Diagnosing and resolving software application issues

• Maintaining asset management records and working with our engineering and product teams to resolve technical tasks

Requirements

To succeed in this role, you will need:

• Excellent communication skills – written, verbal, and in person

• Experience accessing and configuring devices remotely

• A keen interest in information technology

• Familiarity with or enthusiasm for the rail sector

• Previous experience within a service desk, help desk, or technical support role

• Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets)

Our Benefits

We offer a competitive salary of £25,000-£35,000 per annum, depending on experience, plus a range of benefits including:

• 25 days holiday plus bank holidays

• Life assurance

• Private healthcare cover

• Work-related training courses as required

• Complimentary snacks and refreshments, including fresh fruit

• Flexible working with the option of one day per week from home

• Access to the bike-to-work scheme and secure bike storage facilities

• Social events.

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