IT Service Delivery Manager

1 week ago


Bristol, Bristol, United Kingdom Peaple Talent Full time
Job Title:

IT Service Delivery Manager

Salary: $65,000 - $80,000 per annum (dependent on experience)

Job Description:
  • About the Role
  • This is an exciting opportunity to lead a team of service desk analysts and contribute to delivering exceptional IT support services.
  • As the Service Desk Team Lead, you will be responsible for overseeing the daily resource plan, ensuring adequate staffing, and effective task allocation across the team.
  • You will also conduct monthly 1-to-1 meetings and manage annual performance reviews for all team members.
  • The ideal candidate will have strong technical knowledge at a 2nd Line support level, excellent communication skills, and experience mentoring team members.
  • Key Responsibilities
  • Oversee the daily resource plan to ensure adequate staffing and effective task allocation across the team.
  • Conduct monthly 1-to-1 meetings and manage the annual performance reviews for all team members.
  • Identify and address knowledge or skills gaps through training, mentoring, and collaboration with the internal Trainer.
  • Act as a role model and coach to foster a culture of excellence within the team.
  • Requirements
  • A minimum of 1 year of experience leading a Service Desk team.
  • At least 3 years of experience as a Service Desk Analyst, including exposure to 1st and 2nd Line support.
  • Familiarity with ITSM tools, preferably ServiceNow.
  • Understanding of ITIL processes and practices in a Service Desk environment.


  • Bristol, Bristol, United Kingdom The Delivery Group Limited Full time

    Company Overview:The Delivery Group Limited is a leading provider of delivery services, committed to excellence in customer satisfaction and service delivery. Our team operates in Bristol, working closely with clients and mailing houses to ensure seamless delivery services. We seek an experienced Logistics Coordinator to join our Operations team, supporting...

  • HGV Delivery Driver

    3 weeks ago


    Bristol, Bristol, United Kingdom DX Delivery Full time

    About DX DeliveryWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland.As an HGV Delivery Driver with DX Delivery, you will work as part of a 2-person team delivering goods to customers’ premises, ensuring deliveries are made within customer Service Level Agreements. This role is ideal for those...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Your Role and ResponsibilitiesYou will deliver exceptional customer experiences by providing premium home delivery services to our valued customers in the UK and Ireland. Key responsibilities include:Delivering goods to customers’ premises as part of a multi-drop delivery route.Installation and light assembly of customer goods.Treating customer freight as...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Job OverviewThis role operates as part of a 2-person crew, providing a premium home delivery service to customers throughout the UK and Ireland.


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Why Choose DX DeliveryWe pride ourselves on providing exceptional customer experiences and strive to be the best in the industry. As a Home Delivery Specialist with DX Delivery, you will have the opportunity to work with a talented team and gain valuable experience in the logistics sector. In this role, you will:Work as part of a 2-person team delivering...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    About the RoleDeliver exceptional customer service as part of a multi-drop delivery route, ensuring all products are transported safely to customers' premises.Work with a proven track record of driving 7.5t vehicles in a safe and legal manner, ensuring compliance with all relevant regulations.


  • Bristol, Bristol, United Kingdom HPC Jobs Service Full time

    The OpportunityWe are seeking a skilled Contract Project Manager to drive the success of a critical programme of works. In this role, you will take charge of the Nuclear Service Agreement (NSA), managing key contractual responsibilities while working closely with stakeholders across multiple disciplines.As a Contract Project Manager, you will be responsible...


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    **About the Role**We are seeking an experienced IT Delivery Excellence Manager to join our team at Greenfield IT Recruitment. In this critical role, you will be responsible for overseeing the delivery pipeline strategically across IT development and content strategy.The ideal candidate will have a strong background in Agile methodologies, workflow...


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    About the RoleWe estimate an annual salary of £80,000 - £100,000 for this position, depending on location and experience. As an IT Delivery Pipeline Manager, you will be responsible for optimizing processes, planning delivery resources, and fostering a culture of continuous improvement across multiple teams.


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    Job DescriptionFoster a culture of continuous improvement within the organisation by optimising processes and planning delivery resources across multiple teams.Work closely with software/digital teams to deliver business processes and drive scalability and efficiency.Own the delivery pipeline strategically, focusing on workflow management and Jira Release...


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    Job Description:As an IT Delivery Excellence Manager at Greenfield IT Recruitment, you will be responsible for owning the delivery pipeline strategically across IT development and content strategy by optimising processes, planning delivery resources across multiple teams, and fostering a culture of continuous improvement. You will work closely with software...


  • Bristol, Bristol, United Kingdom In Technology Group Full time

    Job Title: IT Service Delivery ManagerAn exciting opportunity has arisen for an IT Service Delivery Manager to join In Technology Group, a rapidly growing Managed Service Provider based in Bristol.


  • Bristol, Bristol, United Kingdom CV-Library Full time

    Job Title: IT Service Delivery ManagerAn exciting opportunity has arisen for an IT Service Delivery Manager to join a rapidly growing Managed Service Provider.Create and execute Service Plans for your assigned client base.Identify areas for service improvement and make recommendations to the management team.Collaborate with the sales team to identify new...


  • Bristol, Bristol, United Kingdom In Technology Group Limited Full time

    **Job Title:** IT Service Delivery ManagerWe are seeking a skilled IT Service Delivery Manager to join our team at In Technology Group Limited in Bristol. The successful candidate will be required to:* Develop and implement strategies for managing client relationships.* Collaborate with clients to understand their business needs and develop tailored...


  • Bristol, Bristol, United Kingdom In Technology Group Full time

    We are seeking a highly skilled IT Service Delivery Manager to join our team at In Technology Group. As an IT Service Delivery Manager, you will be responsible for managing clients and their IT needs. The ideal candidate will have experience in account management and be able to deliver excellent customer service.The estimated salary for this position is...


  • Bristol, Bristol, United Kingdom DX Full time

    **About the Role**We are looking for a talented Service Delivery Manager to join our team at DX. As a Service Delivery Manager, you will be responsible for leading our Customer Services team to deliver exceptional customer experiences.You will have a proven track record of success in managing high-performing teams and a passion for customer service. You will...


  • Bristol, Bristol, United Kingdom Service Care Solutions Ltd Full time

    We are seeking an experienced Service Director to join our Property Operations Team in Bristol.This is a full-time, permanent role offering hybrid working and a salary of £90,000 per year.Job Description:Lead responsive property operations, including repairs and maintenance, facilities management, and planned investment services.Oversee property health and...


  • Bristol, Bristol, United Kingdom Lounge Full time

    Delivering Excellent ServiceAs a Service Delivery Manager at Lounge, you will be responsible for ensuring our customers receive outstanding service. This involves working in a fast-paced environment, adapting to changing circumstances, and motivating our team to achieve excellence.Key ResponsibilitiesLead by example, demonstrating exceptional customer...


  • Bristol, Bristol, United Kingdom Greenfield IT Recruitment Full time £75,000

    Job Summary: We are seeking a highly experienced Senior Delivery Manager to lead our digital transformation efforts. The ideal candidate will have expertise in Agile methodologies, workflow management and Jira Release management, and a proven track record of delivering complex projects on time and within budget.Key Responsibilities:Develop and implement...


  • Bristol, Bristol, United Kingdom In Technology Group Full time

    Exciting Opportunity for IT ProfessionalsIn Technology Group is seeking an experienced IT Account Manager to join our team in Bristol. The ideal candidate will have a strong background in account management, with a proven track record of delivering excellent customer service and managing client accounts.We are looking for someone who can create and execute...