Service Delivery Manager
1 week ago
**About the Role**
We are looking for a talented Service Delivery Manager to join our team at DX. As a Service Delivery Manager, you will be responsible for leading our Customer Services team to deliver exceptional customer experiences.
You will have a proven track record of success in managing high-performing teams and a passion for customer service. You will also have strong leadership and communication skills, as well as the ability to motivate and engage your team to achieve great results.
Responsibilities:
- Lead and manage a team of Customer Service Advisors to deliver excellent customer experiences.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless delivery of services.
- Conduct regular team meetings and provide coaching and feedback to team members.
- Maintain accurate records and reports on team performance and customer feedback.
What We Offer:
- Salary: £50,000 - £60,000 per annum.
- Health cash plan.
- Holidays: 25 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance programme including 24/7 Virtual GP.
- DX Discounts Portal.
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