Windows and Office Technical Analyst
1 day ago
VILIUM is seeking a highly skilled Windows and Office Technical Analyst to join their team in Bristol.
The estimated salary for this role is £47,000 per annum.
Job Requirements:
The company is looking for a highly motivated and experienced IT professional to provide technical support and resolve service desk tickets within established SLAs.
Key Responsibilities:
- Providing technical assistance to employees regarding Windows 10/11 Administration & Support
- Triage and resolve service desk tickets related to IT services and law firm applications
- Collaborating with internal teams to resolve complex issues
- Maintaining accurate records of incident resolution
- Contributing to continuous process improvement initiatives
Requirements:
- Recent experience working within a legal sector
- Previous experience working within a Legal Service Desk Analyst role
- Expertise in Service Now and iManage
- Proficiency in Windows 10/11 Administration & Support
- Experience with Microsoft Office applications (M365) Administration & Support
- Active Directory experience
- Multi-Factor Authentication (MFA)
- Excellent diagnostic and resolution skills
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