Technical IT Analyst Position

5 days ago


Bristol, Bristol, United Kingdom Shock I.T. Support Full time
About the Role

As an I.Support Technician, you will be responsible for providing technical assistance and troubleshooting services to customers.

Key Responsibilities
  1. Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  2. Provide training and guidance to junior staff members on how to troubleshoot and resolve common issues.
  3. Maintain up-to-date knowledge of Microsoft Desktop Operating systems, iOS and Android mobile platforms, and Microsoft Windows Server.
  4. Apply patches or upgrades, and provide general support for Windows desktops and networks.
  5. Demonstrate expertise in virtual servers and/or Citrix, and familiarity with server-based applications.
  6. Possess IT certification or equivalent experience.
Benefits and Perks
  • Funded healthcare benefits (Medical, Dental, and Vision) for the employee and supplemental healthcare insurance at a reduced cost.
  • Earn up to 2 weeks PTO with an additional week given at year 3 and another week at year 5.

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on qualifications and experience.



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