Technical Service Analyst
2 weeks ago
Estimated salary: £45,000 - £55,000 per annum
About the CompanyArena Group Ltd is a leading provider of professional services and consultancy. Our team of experts works closely with our clients to deliver innovative solutions that meet their business needs.
We are committed to excellence and strive to provide exceptional service to our clients. Our team members are passionate about what they do and take pride in delivering high-quality results.
Job DescriptionThis is an exciting opportunity to join our IT support team as a Technical Service Analyst. In this role, you will be responsible for providing technical assistance to our clients and resolving complex issues related to network infrastructure topology and support.
You will work closely with our clients and internal stakeholders to understand their needs and develop effective solutions. Your excellent communication and analytical skills will enable you to resolve complex issues efficiently and effectively.
Requirements- At least two years' experience working in a customer-facing IT support environment
- Good understanding of IT infrastructure and network devices
- Ability to plan, organize, and adapt to changing job tasks within own role
- Strong verbal and written communication skills
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