Support Services Analyst

5 days ago


Bristol, Bristol, United Kingdom Randstad Cpe London Full time
Job Description

We are looking for a proactive and motivated individual to join our team as an IT Support Analyst. The successful candidate will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues, and supporting the engineering and product teams with technical tasks.

The ideal candidate will have excellent communication skills, experience providing user support, and a keen interest in information technology. They will also have a collaborative approach to working, strong problem-solving skills, and the ability to work independently.

Key responsibilities of this role include:

  • Providing technical support to customers
  • Troubleshooting software applications
  • Maintaining asset management records
  • Diagnosing software application issues
  • Supporting the engineering and product teams with technical tasks

Benefits of this role include:

  • A competitive salary of £23,500 - £27,500 per annum
  • 25 days holiday plus bank holidays
  • Auto enrolment Pension Scheme
  • Private Healthcare Cover
  • Share Options
  • Work-related training courses as required

This is an exciting opportunity for someone looking to join a fast-growing company and make a real contribution to the success of our business.



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