Technical Support Analyst
3 weeks ago
Are you a skilled Technical Support Analyst looking for a new challenge?
About the RoleADLIB is seeking a Service Desk Analyst to join their team in central Bristol. The successful candidate will provide first-line technical support, take part in larger systems project work and contribute to providing a safe, secure, and enjoyable IT experience.
Key ResponsibilitiesThe ideal candidate will:
- Log and resolve IT issues promptly and effectively
- Assist in escalating and resolving more complex issues
- Contribute to providing a safe, secure, and enjoyable IT experience
The ideal candidate will have:
- Experience working on a service desk providing first-line support for end users
- Strong knowledge of Windows 10 and 11
- Microsoft 365 E5 application stack
- Microsoft 365 administration
- Exchange Online
- SharePoint / OneDrive for Business
- Exposure to Microsoft Azure and user administration
- Azure Active Directory
- Microsoft Intune & Autopilot
- Exposure to Windows Server
- Basic understanding of TCP / IP networking
Alongside a competitive salary (£32K) there's plenty of great benefits with this role. You'll be part of a highly collaborative, ambitious and progressive team for a true market-leader. There's an annual discretionary bonus (possibility of up to 125% of your monthly salary), 26 days holiday + bank holidays, enhanced parental leave, pension, volunteering leave, discounts on products, Perkbox, socials and more.
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