Technical Support Specialist

21 hours ago


Bristol, Bristol, United Kingdom CV Library Full time

We are seeking a highly motivated and experienced Senior Technical Support Analyst (Microsoft 365 Specialist) to join our team. The role requires an experience level of 8+ years in a similar position and is hybrid working on a 60/40 split from one of our offices.

Job Overview:

The successful candidate will be responsible for providing 3rd-line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.). They will manage and resolve complex issues related to desktop environments, including hardware and software configurations.

  • Provide 3rd-line technical support to clients, specialising in Microsoft 365.
  • Manage and resolve complex issues related to desktop environments.

The ideal candidate will have advanced knowledge of Exchange Online, SharePoint, Teams, and OneDrive, as well as strong skills in troubleshooting Windows and MacOS, Office suites, and other desktop applications.

Required Skills & Experience:
  • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
  • Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites, and other desktop applications.

The salary for this position is £25-45k, depending on experience, with opportunities for career development and training through our Training Academy.



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