Service Desk Expert Wanted in Birmingham
3 weeks ago
We are looking for an experienced Service Desk Engineer to join our team at Computerworld Personnel Ltd. This exciting opportunity is based in Birmingham and involves providing top-notch IT support to clients across the region.
The successful candidate will have a solid technical foundation in Infrastructure and Networking, with a proven track record of supporting various clients. You will work from home most of the time, occasionally visiting customer sites to resolve issues within agreed SLAs.
Responsibilities:- Respond to client inquiries via phone, email, or remote desktop sessions
- Analyze and troubleshoot complex IT problems, escalating when necessary
- Liaise with internal teams to ensure seamless delivery of IT solutions
- Minimum 2 years of experience in a Service Desk setting
- Degree in Computer Science, Information Technology, or related field
- Strong understanding of Networking principles (TCP/IP, DNS, DHCP, VLANS)
- Experience with WAN Technologies, VMware/Hyper-V, and Windows/Exchange Server
- Knowledge of Active Directory, MFA, Endpoint Manager, M365, SharePoint, and cloud services
- Salary range of £30,000-£40,000 + car allowance
- Chance to work with a reputable IT service provider in Birmingham
- Flexible working options with occasional site visits
- A dynamic team environment with regular training and growth opportunities
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