Digital Service Desk Specialist
3 days ago
Torchbox is an employee-owned company that designs and builds digital products and services for international NGOs, governments, and universities. We are seeking a Digital Service Desk Specialist to join our friendly and supportive team as we grow.
As a Digital Service Desk Specialist, you will be working closely with team members and clients to ensure seamless service delivery. You will serve as the first point of contact for clients, providing front-line technical and operational support, logging, prioritizing, and coordinating responses to incidents to ensure timely resolution and exceptional service.
Your responsibilities include:
- Experience troubleshooting and resolving first-line issues, escalating more complex cases to second-line support or specialist teams while keeping clients informed throughout the process.
- A client-first mindset and strong commitment to delivering exceptional customer service.
- Familiarity with incident management and ticketing systems (e.g., Jira or similar) to log and track support requests efficiently.
The estimated salary for this role is £30,000-£42,000 per annum. Benefits include a competitive salary package, annual review, bonuses, ethical pension scheme, fully remote or hybrid work options, training and conference budget, paid time off to volunteer, health schemes, and access to mental health support.
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