Administrative Support Officer
1 week ago
About the Role
We are seeking an experienced and skilled Administrative Support Officer to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our Emergency Department, you will provide administrative support to the department and be the first point of contact for all users.
Main Responsibilities
- Welcome patients and visitors to the department in a friendly and professional manner
- Maintain accurate records regarding admission, discharges, clinic attenders, and appointments on clinical IT systems
- Ensure all necessary documentation is complete and scanned correctly
- Perform general clerical duties, including filing, photocopying, and obtaining case notes
- Open and distribute mail as required
- Deal with Estates and make requests for maintenance and repairs, following up on requests as necessary
- Order stationery and maintain relevant stock levels
- Ensure the safekeeping of patients' property in line with Trust policy
- Deal with pharmacy requests, forms, and specimens to respective departments
About Us
University Hospitals Birmingham NHS Foundation Trust is a leading NHS Foundation Trust in the UK, recognized for our commitment to delivering high-quality patient care. Our vision is to build healthier lives, and we recognize that our staff are essential to achieving this goal.
Our Commitment to Our Staff
- We invest in the health and wellbeing of our staff, offering flexible working arrangements and a range of training and development opportunities
- We are committed to creating a kind and inclusive environment, where every voice is heard and every individual can reach their full potential
- We are a smoke-free premises hospital, dedicated to providing a healthy and safe working environment for our staff
Person Specification
- Good general education, including GCSE English and Maths A-C (Level 9-4)
- Experience of dealing with the public and customer service experience
- Experience of using IT systems
- Desirable experience of working with Microsoft Office packages, working in a busy environment, and working in healthcare
- Essential skills include working effectively and flexibly as part of a team, being confident in dealing with people at all levels, and demonstrating an understanding of equality and diversity
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