Administrative Support Officer
3 weeks ago
Position Overview
BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS TRUST
Role: Administrative Support Officer
Employment Type: Permanent
Work Schedule: Full Time
Location: South Birmingham
Birmingham Healthy Minds is a dedicated team of psychological professionals operating within an IAPT framework throughout Birmingham. We are currently looking for a skilled, enthusiastic, and proactive administrative support officer to join our team in the southern region of the city.
Your primary responsibility will be to deliver a comprehensive, efficient, and confidential administrative service to assist the clinical team. The role requires the ability to thrive in a fast-paced environment while maintaining accuracy and meeting strict deadlines. You will collaborate closely with a small administrative team, but it is crucial to possess the capability to prioritize your tasks and take initiative.
Key Responsibilities
- Perform a variety of administrative and clerical tasks to support the operations of Birmingham Healthy Minds.
- Serve as the initial point of contact for patients and visitors, managing calls and relaying messages effectively.
- Facilitate outpatient appointments using both Trust patient information systems and internal databases.
- Assist the broader administrative and multidisciplinary teams with general administrative duties.
- Provide coverage for colleagues as needed, which may involve working at various locations to fulfill service requirements.
- Adapt to flexible working hours, including weekends and evenings, to accommodate the needs of the service.
About Us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our team of 4,000 clinical and support staff is dedicated to enhancing mental health and well-being for the 70,000 individuals we serve annually. We offer a diverse range of mental health services across Birmingham and Solihull, along with specialized services on a national level. Our commitment to medical, nursing, and psychological training is complemented by our esteemed reputation for research and innovation.
Our community is culturally rich and diverse, often facing significant challenges that increase the demand for our services. We strive to ensure that everyone has access to the support they need. Our team is composed of compassionate, inclusive, and dedicated individuals working collaboratively to provide exceptional care to our community.
Qualifications
Essential:
- GCSE Grade C or above in English and Mathematics or equivalent qualifications.
- Proficiency in Microsoft Office applications.
Desirable:
- Familiarity with IAPTus/RIO or similar systems.
- Experience in a mental health or NHS setting.
For further details regarding the main responsibilities, please refer to the attached job description and person specification.
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