Onsite 2nd Line Support Technician

3 weeks ago


London, Greater London, United Kingdom Synapri Full time

Company Overview: Synapri is collaborating with a prestigious Microsoft Gold Partnered consultancy to recruit a 2nd Line Onsite Support Engineer to assist a prominent client in the legal sector.

Contract Type: This position is a long-term Fixed Term Contract.

Key Responsibilities:

  • Manage devices across a diverse range of operating systems including Windows, Mac, and mobile platforms (Android, iOS).
  • Oversee the deployment and upkeep of Entra ID, M365, OneDrive, and SharePoint.
  • Provide support for printers and audio-visual equipment.
  • Handle helpdesk inquiries and incident management.
  • Ensure adherence to Cyber Essentials Plus standards.
  • Engage in stakeholder management.

Essential Skills:

  • A minimum of 3 years of experience in 2nd Line Support.
  • Willingness to commute regularly.
  • Proficient in managing environments that include both Mac and Windows systems.
  • Experience within the legal sector, with familiarity in industry-specific applications.
  • Strong stakeholder management capabilities.

If you possess the necessary qualifications and are prepared for a dynamic role, we encourage you to consider this opportunity.



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