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Onsite 2nd Line Support Technician
2 months ago
About the Role: Synapri is collaborating with a prominent Microsoft Gold Partner consultancy to recruit a 2nd Line Onsite Support Engineer. This position is essential for supporting a significant client, a prestigious Magic Circle law firm.
Contract Type: This is a long-term, Fixed Term Contract.
Key Responsibilities:
- Manage devices across a diverse range of Windows, Mac, and mobile platforms (Android, iOS).
- Oversee the deployment and upkeep of Entra ID, M365, OneDrive, and SharePoint.
- Provide support for printers and audiovisual equipment.
- Handle helpdesk inquiries and incident management.
- Ensure adherence to Cyber Essentials Plus standards.
- Engage in stakeholder management.
Essential Skills:
- A minimum of 3 years of experience in 2nd Line Support.
- Ability to commute to Central London on a daily basis.
- Proficient in managing mixed environments of Mac and Windows systems.
- Experience within a legal firm, with familiarity in legal industry-specific applications is preferred.
- Strong stakeholder management capabilities.
If you possess the necessary skills and are willing to commute regularly, we encourage you to consider this opportunity.