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Onsite 2nd Line Support Technician

2 months ago


London, Greater London, United Kingdom Synapri Full time

About the Role: Synapri is collaborating with a prominent Microsoft Gold Partner consultancy to recruit a 2nd Line Onsite Support Engineer. This position is essential for supporting a significant client, a prestigious Magic Circle law firm.

Contract Type: This is a long-term, Fixed Term Contract.

Key Responsibilities:

  • Manage devices across a diverse range of Windows, Mac, and mobile platforms (Android, iOS).
  • Oversee the deployment and upkeep of Entra ID, M365, OneDrive, and SharePoint.
  • Provide support for printers and audiovisual equipment.
  • Handle helpdesk inquiries and incident management.
  • Ensure adherence to Cyber Essentials Plus standards.
  • Engage in stakeholder management.

Essential Skills:

  • A minimum of 3 years of experience in 2nd Line Support.
  • Ability to commute to Central London on a daily basis.
  • Proficient in managing mixed environments of Mac and Windows systems.
  • Experience within a legal firm, with familiarity in legal industry-specific applications is preferred.
  • Strong stakeholder management capabilities.

If you possess the necessary skills and are willing to commute regularly, we encourage you to consider this opportunity.