2nd Line Support Specialist
2 weeks ago
Context Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.
This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.
- Prioritise and manage workflow through the ITSM system (ServiceNow).
- Conduct on-site technical investigations and escalate issues to ensure timely resolution.
- Collaborate with IT team members and support 1st and 2nd line IT teams.
- Install, update, maintain, and support various software packages and hardware.
- Perform Active Directory administration and deploy software via Endpoint Manager.
- Support SIP/VOIP telephony and video conference systems.
- Configure and support iOS/Android mobile devices and 4G/5G dongles.
- Assist with IT projects and maintain technical documentation.
- Microsoft certifications (desired).
- Experience with ITSM systems.
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams.
- Understanding of anti-virus products, web gateway filtering, and networking concepts.
- Strong communication, problem-solving, and customer service skills.
- Ability to work under pressure and prioritize tasks effectively.
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2nd Line Support Specialist
2 days ago
London, Greater London, United Kingdom InfraView Ltd Full timeJob Title: 2nd Line Support SpecialistJob Description:We are seeking a skilled 2nd Line Support Specialist to join our team at InfraView Ltd. As a 2nd Line Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to Microsoft technologies.Key Responsibilities:Provide technical...
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2nd Line Support Specialist
1 week ago
London, Greater London, United Kingdom Insight Select Full timeJob Title: 2nd Line Support SpecialistJob Summary: We are seeking an experienced 2nd Line Support Specialist to join our team at Insight Select. As a 2nd Line Support Specialist, you will be responsible for providing technical support to end users, maintaining and overseeing installation, configuration, maintenance, and troubleshooting of end users'...
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2nd Line Support Specialist
1 week ago
London, Greater London, United Kingdom Insight Select Full timeJob Title: 2nd Line Support SpecialistJob Summary: We are seeking an experienced 2nd Line Support Specialist to join our team at Insight Select. As a 2nd Line Support Specialist, you will be responsible for providing technical support to end users, maintaining and overseeing installation, configuration, maintenance, and troubleshooting of end users'...
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2nd Line IT Support Specialist
3 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeJob Title: 2nd Line IT Support SpecialistJoin Smartdesc, a leading IT Managed Service Provider, as a 2nd Line IT Support Specialist. In this role, you will be the front line of our IT support, representing the company through daily face-to-face communication with clients. You will develop and build strong, trusted relationships with our client base by...
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2nd Line IT Support Specialist
3 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeJob Title: 2nd Line IT Support SpecialistJoin Smartdesc, a leading IT Managed Service Provider, as a 2nd Line IT Support Specialist. In this role, you will be the front line of our IT support, representing the company through daily face-to-face communication with clients. You will develop and build strong, trusted relationships with our client base by...
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2nd Line Support Specialist
2 weeks ago
London, Greater London, United Kingdom Proactive Appointments Limited Full time2nd Line Support EngineerWe are a well-established charity based in London, dedicated to making a positive impact in the community.We are seeking a skilled and enthusiastic 2nd Line Support Engineer to join our IT team and provide vital technical support across the organization.Key Responsibilities:Provide 2nd line support for IT issues, ensuring timely...
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2nd Line Support Specialist
2 weeks ago
London, Greater London, United Kingdom Proactive Appointments Limited Full time2nd Line Support EngineerWe are a well-established charity based in London, dedicated to making a positive impact in the community.We are seeking a skilled and enthusiastic 2nd Line Support Engineer to join our IT team and provide vital technical support across the organization.Key Responsibilities:Provide 2nd line support for IT issues, ensuring timely...
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2nd Line Support Specialist
3 weeks ago
London, Greater London, United Kingdom Adecco UK LTD Full time2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at a leading consultancy-based organisation in South-West London. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLA) and working closely with Level 3 teams to highlight major level issues.Key...
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2nd Line Support Specialist
3 weeks ago
London, Greater London, United Kingdom Adecco UK LTD Full time2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at a leading consultancy-based organisation in South-West London. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLA) and working closely with Level 3 teams to highlight major level issues.Key...
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2nd Line Support Specialist
3 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...
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2nd Line Support Specialist
3 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.Key Responsibilities:Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.Prioritise and manage workflow through the ITSM system...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonContext Recruitment is seeking a highly proactive and analytical 2nd Line Engineer to join a leading construction engineering business on a permanent basis.Key Responsibilities:Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.Prioritise and manage workflow through the ITSM system...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom Franklin Fitch Full timeUnlock Your Potential as a 2nd Line Onsite EngineerFranklin Fitch is seeking a talented 2nd Line Onsite Engineer to join our dynamic team. As a key member of our IT department, you will play a crucial role in providing top-notch support to our clients and users.Key Responsibilities:Deliver exceptional support to clients and users, ensuring timely resolution...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom Franklin Fitch Full timeUnlock Your Potential as a 2nd Line Onsite EngineerFranklin Fitch is seeking a talented 2nd Line Onsite Engineer to join our dynamic team. As a key member of our IT department, you will play a crucial role in providing top-notch support to our clients and users.Key Responsibilities:Deliver exceptional support to clients and users, ensuring timely resolution...
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2nd Line Technical Support Specialist
6 days ago
London, Greater London, United Kingdom InfraView Ltd Full timeOpportunity to work with a leading Solution Provider for one of their key clients. As a 2nd Line Support Engineer, you will be based in the office, working on deskside and remote worker tickets. You must have experience supporting Microsoft technologies, including O365, Teams, Sharepoint, and Onedrive. Key Skills: Proven experience at 2nd LineO365 / Teams /...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom TRIA Full timeJob Title: 2nd Line Support AnalystCompany: TRIALocation: Central London – Hybrid (3 days)Job Type: Full-timeSalary: £35,000 - £40,000This is an exciting opportunity to join a small but established team within a Global Organisation in the Construction Consultancy industry. The organisation has recently migrated to Azure, implemented Dynamics365 and...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom TRIA Full timeJob Title: 2nd Line Support AnalystCompany: TRIALocation: Central London – Hybrid (3 days)Job Type: Full-timeSalary: £35,000 - £40,000This is an exciting opportunity to join a small but established team within a Global Organisation in the Construction Consultancy industry. The organisation has recently migrated to Azure, implemented Dynamics365 and...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonUp to £40,000 PAWe are seeking a highly proactive and analytical 2nd Line Engineer to join our IT department on a permanent basis. As a key member of our team, you will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages.Key Responsibilities:Provide end-user support to VIPs and...
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2nd Line Support Specialist
4 weeks ago
London, Greater London, United Kingdom context recruitment Full time2nd Line Engineer - LondonUp to £40,000 PAWe are seeking a highly proactive and analytical 2nd Line Engineer to join our IT department on a permanent basis. As a key member of our team, you will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages.Key Responsibilities:Provide end-user support to VIPs and...