2nd Line Support Specialist

1 day ago


London, Greater London, United Kingdom TRIA Full time

Job Title: 2nd Line Support Analyst

Company: TRIA

Location: Central London – Hybrid (3 days)

Job Type: Full-time

Salary: £35,000 - £40,000

This is an exciting opportunity to join a small but established team within a Global Organisation in the Construction Consultancy industry. The organisation has recently migrated to Azure, implemented Dynamics365 and rolled out the full M365 stack.

As a 2nd Line Support Analyst, you will be responsible for providing technical support across Microsoft products; Intune, Azure, SharePoint, Teams, Active Directory, Windows 10/11. Additionally, you may need to support some hardware, which will cover Audio Visual and other conference tools, laptops, and mobile telephony.

Key Responsibilities:

  • Provide high-level technical support to end-users
  • Support cloud-based services, including Azure and Microsoft 365
  • Troubleshoot and resolve technical issues with Microsoft products
  • Collaborate with the team to resolve complex technical issues
  • Stay up-to-date with the latest Microsoft technologies and best practices

Requirements:

  • Experience in 2nd line support
  • Track record of providing high-level technical support
  • Cloud support experience, including Azure
  • Proficient in the Microsoft/Office 365 Stack, including Intune, SharePoint, Teams, Active Directory, Windows 10/11

What We Offer:

  • A collaborative working environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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