2nd Line Support Specialist
1 day ago
Job Title: 2nd Line Support Analyst
Company: TRIA
Location: Central London – Hybrid (3 days)
Job Type: Full-time
Salary: £35,000 - £40,000
This is an exciting opportunity to join a small but established team within a Global Organisation in the Construction Consultancy industry. The organisation has recently migrated to Azure, implemented Dynamics365 and rolled out the full M365 stack.
As a 2nd Line Support Analyst, you will be responsible for providing technical support across Microsoft products; Intune, Azure, SharePoint, Teams, Active Directory, Windows 10/11. Additionally, you may need to support some hardware, which will cover Audio Visual and other conference tools, laptops, and mobile telephony.
Key Responsibilities:
- Provide high-level technical support to end-users
- Support cloud-based services, including Azure and Microsoft 365
- Troubleshoot and resolve technical issues with Microsoft products
- Collaborate with the team to resolve complex technical issues
- Stay up-to-date with the latest Microsoft technologies and best practices
Requirements:
- Experience in 2nd line support
- Track record of providing high-level technical support
- Cloud support experience, including Azure
- Proficient in the Microsoft/Office 365 Stack, including Intune, SharePoint, Teams, Active Directory, Windows 10/11
What We Offer:
- A collaborative working environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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