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2nd Line Support Engineer

2 months ago

London, Greater London, United Kingdom Franklin Fitch Full time
2nd Line Onsite Engineer

Company Overview

Franklin Fitch is a dynamic and supportive company that empowers employees to grow and excel in their careers.

Job Summary

We are seeking a highly skilled 2nd Line Onsite Engineer to join our team. As a 2nd Line support Engineer, you will be responsible for managing tickets, engaging with top-end clients, and developing your skills as an IT professional.

Key Responsibilities

  • Provide top-notch support to users and manage tickets efficiently
  • Engage with clients to resolve issues and improve their experience
  • Develop your skills as an IT professional through training and mentorship
  • Collaborate with the team to achieve excellent SLA's

Requirements

  • Basic networking knowledge
  • Windows server support experience
  • Office 365 administration skills
  • Formal IT qualification (MCSE/MCIPT or multiple MCP's)
  • Efficient troubleshooting and problem-solving skills

Desired Skills

  • Azure experience
  • Base skills in Citrix (XenApp/XenDesktop), Server Virtualization, and Symantec products
  • Ability to implement feedback and manage expectations
  • Consistent quality delivery

Benefits

As a 2nd Line Onsite Engineer at Franklin Fitch, you will enjoy a tight-knit, social, and understanding work environment. You will have opportunities to grow and excel in your career, with free qualifications and accreditations in exciting new technologies. If you are interested in this opportunity, please apply now.